Last updated: September 2026
We collect information you provide directly (name, email, payment details), information generated by your use of the Platform (bookings, messages, reviews), and technical information (IP address, browser type, cookies).
We use your information to operate the Platform, process payments, send transactional emails, prevent fraud, and improve our services. We do not sell your personal information to third parties.
Payment card details are processed by Stripe and never stored on Kermeza's servers. See Stripe's Privacy Policy for details on how they handle payment data.
We share your information with vendors you book (to fulfil your reservation), Stripe (for payment processing), and service providers who assist our operations. We may disclose information when required by law.
We retain your account information for as long as your account is active and for a reasonable period afterward to comply with legal obligations.
Depending on your location, you may have the right to access, correct, or delete your personal information. Contact us at support@kermeza.com to submit a request.
We use cookies for authentication and analytics. You can control cookies through your browser settings, though disabling them may affect Platform functionality.
We use industry-standard security measures to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
The Platform is not directed at children under 13. We do not knowingly collect personal information from children under 13.
We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on the Platform.
Privacy questions? Email support@kermeza.com.